Case Study

Retail Grocery

Transformation As Usual (TAU) – Grocery Sector Demonstration

The presented business transformation scenario showcases the practical application of a Transformation as Usual (TAU) capability within a grocery retail context. Utilising a comprehensive digital platform, the transformation focused on embedding continuous improvement and agile adaptability into the company's operations.

Key Components:

1. Business Model and Value Chain Management

  • Visualized and managed value chains to identify areas for strategic improvement.
  • Project management dashboards, including a Gantt chart, tracked project statuses, costs, and alignment with core strategic themes such as customer experience, environmental sustainability, business growth, employee engagement, and product innovation.

2. Operating Model Management

  • Defined and managed both current ("As-Is") and future ("To-Be") operating models.
  • Ensured all strategic changes were systematically integrated into the day-to-day business operations, creating a sustainable transformation model.

3. Change Management Office (CMO)

  • Centralized hub for coordinating organizational change initiatives, communications, and engagement strategies.
  • Provided frameworks and methodologies to effectively handle organizational transformation across multiple business dimensions.

4. Transformation Accelerator

  • Created internal capabilities and skills to continuously launch, manage, and execute transformative initiatives.
  • Facilitated structured and repeatable approaches for embedding transformation capabilities within business teams.

Outcomes:

  • Improved visibility of ongoing transformation projects.
  • Enhanced strategic alignment and project governance.
  • Enabled a repeatable, scalable approach to embedding business transformation as part of regular operational practice.

This case study effectively demonstrates the integration of strategic planning, operating model definition, project management, and capability building to drive ongoing, sustainable transformation within a retail organization.