Case Study

Retail Fashion

Challenge

A leading retail organization faced significant business transformation challenges, requiring a structured and scalable approach to:

  • Align strategy with operational execution.
  • Digitally transform internal processes.
  • Optimize supply chain and retail operations.
  • Implement a standardized Target Operating Model (TOM).
  • Sustain transformation beyond initial execution (Transformation as Usual - TAU).

The challenges spanned across strategy, process, systems, and people, including inefficiencies in supply chain management, merchandising, financial forecasting, and omnichannel operations.

Approach

To address these challenges, Modus ETP (Enterprise Transformation Platform) and ETI (Enterprise Transformation Intelligence) provided a structured, technology-driven methodology:

  1. Transformation Strategy & Planning
    • Used Modus Strategy Hub and Value Chain Modeler to map business strategy to execution.
    • Identified and aligned key business drivers across strategy, process, system, and people.
  2. Target Operating Model (TOM) Execution
    • The TOM Hub structured the future operating model, aligning it with strategic business needs.
    • Defined operational processes, interdependencies, and execution roadmaps.
  3. Live Operating Model Implementation
    • Enabled real-time tracking of the transformation journey using Modus Live Operating Model.
    • Ensured continuous monitoring and adaptation of processes.
  4. Digital Transformation Enablement
    • Utilized the IT Design Hub for system-data integration, ensuring transformation is embedded into business operations.
  5. Organizational Change Management (OCM)
    • Managed stakeholder communication, training, and engagement using Modus OCM Hub.
    • Embedded best practices for sustained change adoption.
  6. Portfolio & Governance Management
    • Integrated transformation initiatives into the Portfolio Management Hub.
    • Ensured project tracking, governance, and performance measurement.

Outcome

The implementation of Modus ETP and ETI led to:

  • Seamless Strategy Execution – Business transformation initiatives were aligned with operational execution through an integrated TOM.
  • Optimized Retail & Supply Chain Operations – Enabled real-time tracking and proactive adjustments in merchandising, logistics, and inventory.
  • Increased Transformation Agility – The Live Operating Model ensured ongoing updates and continuous process improvement.
  • Digitalized Processes & Systems – Integration of system and data transformations streamlined omnichannel operations and decision-making.
  • Sustained Transformation as Usual (TAU) – Embedded continuous learning and process refinement across teams.

By leveraging Modus ETP and ETI, the organization successfully transformed and sustained its business model, ensuring long-term resilience and competitiveness.